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Blog

Catch all the latest
from the team at Lucy.

Topics

  • automation (17)
  • cost-to-serve (11)
  • strategy (10)
  • how to (7)
  • change management (5)
  • B2B (4)
  • AI (3)
  • EDI (2)
  • OCR (2)
  • integration (2)
  • CX (1)
  • ERP (1)

Author

  • David Bickerstaff (22)
  • Ben Dalton (8)
  • Camila Hynes (3)
  • Aaron Rasmussen (2)

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Articles

Let Lucy integrate a competitive edge

How Lucy order automation software speaks to ERPs

Have you met Lucy yet? She's an automated order processing solution, and her goal is to simplify and streamline your PO process - and she knows how complex it can be. She's been developed with B2B ecommerce organisations in mind, and she understands that each one is unique. She meets the challenge of processing large volumes of inbound orders,...

Camila Hynes
By Camila Hynes 20 Feb '23
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Getting to know you, getting to know all about you

The value of customer enablement

Camila Hynes
By Camila Hynes 18 Jan '23
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Why automation is the answer to the migrant worker shortage for B2B distributors

Don’t wait – automate!

How well is your B2B business navigating the skills shortage? Like most other Kiwi and Aussie organisations, you're probably finding it challenging. You're facing a skills shortage that's been exacerbated by limited immigration over the past couple of years; quite simply, the demand for skilled workers is fast outstripping supply. The NZTech Report, Digital Skills for our...

Camila Hynes
By Camila Hynes 12 Dec '22
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The price is... wrong?

How much is it costing to fix mistakes in a manual purchase order process?

David Bickerstaff
By David Bickerstaff 4 Nov '22
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Automation is a Journey – Step 6: Expanding automation

Here we are! The final instalment of our automation series, marking the end of this journey, but hopefully just the beginning of many others.

If you’ve just discovered this blog series, by way of a recap, we started with the high level process of an automation project. In the articles that followed, we discussed each step in a little more detail.

Ben Dalton
By Ben Dalton 17 Oct '22
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Benefits of automation in your purchase order fulfilment

Stop having to say “that order processing mistake was human error”

You don't need us to tell you that processing purchase orders can be time consuming, frustrating and prone to error. Within the range of your customer base, you’re probably receiving POs in a variety of different formats – even email or PDF. If you're reading this, it's probably because despite the attention to detail that PO...

Ben Dalton
By Ben Dalton 28 Sep '22
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Automation is a Journey – Step 5: Acting on insights

Welcome back fellow travellers. We’ve certainly covered a lot of ground, and we’re nearing the end of our journey.

To date, we’ve covered the high level process of an automation project, as well as each of the steps in detail:

  1. Step one: identifying the process to automate
  2. Step two: researching vendor options
  3. Step three: calculating ROI
  4. Step four: evaluating early results
Ben Dalton
By Ben Dalton 19 Aug '22
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Automation is a Journey – Step 4: Evaluating results

Well it’s hard to believe, but we’re already past the halfway point in our Automation Journey. We hope you’re finding the series enjoyable, and we’re so glad you’re along for the next step.

At the start of the series, we outlined the overall process of embarking on automation. Then we discussed each of the steps in more depth:

Ben Dalton
By Ben Dalton 19 Jul '22
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Automation is a Journey – Step 3: Calculating ROI

Welcome back to our Automation Journey series! We’re progressing nicely along our path to automation enlightenment, having already examined how to identify the right process to automate, and what to consider when researching vendor options. Now it’s time to take the next step in the journey.    

Ben Dalton
By Ben Dalton 5 Jul '22
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What can B2B order processing software Lucy save your business?

Dollar savings are real – but when it comes to the whole ROI, they're the tip of the iceberg

David Bickerstaff
By David Bickerstaff 1 Jul '22
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