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Blog

Catch all the latest
from the team at Lucy.

Topics

  • automation (16)
  • cost-to-serve (11)
  • strategy (10)
  • how to (7)
  • change management (5)
  • AI (3)
  • B2B (3)
  • EDI (2)
  • OCR (2)
  • CX (1)
  • ERP (1)
  • ecommerce (1)

Author

  • David Bickerstaff (22)
  • Ben Dalton (8)
  • Aaron Rasmussen (2)
  • Camila Hynes (2)

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Articles

Automation is a Journey – Step 6: Expanding automation

Here we are! The final instalment of our automation series, marking the end of this journey, but hopefully just the beginning of many others.

If you’ve just discovered this blog series, by way of a recap, we started with the high level process of an automation project. In the articles that followed, we discussed each step in a little more detail.

Ben Dalton
By Ben Dalton 17 Oct '22
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Automation is a Journey – Step 5: Acting on insights

Welcome back fellow travellers. We’ve certainly covered a lot of ground, and we’re nearing the end of our journey.

To date, we’ve covered the high level process of an automation project, as well as each of the steps in detail:

  1. Step one: identifying the process to automate
  2. Step two: researching vendor options
  3. Step three: calculating ROI
  4. Step four: evaluating early results
Ben Dalton
By Ben Dalton 19 Aug '22
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Automation is a Journey – Step 4: Evaluating results

Well it’s hard to believe, but we’re already past the halfway point in our Automation Journey. We hope you’re finding the series enjoyable, and we’re so glad you’re along for the next step.

At the start of the series, we outlined the overall process of embarking on automation. Then we discussed each of the steps in more depth:

Ben Dalton
By Ben Dalton 19 Jul '22
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Automation is a Journey – Step 3: Calculating ROI

Welcome back to our Automation Journey series! We’re progressing nicely along our path to automation enlightenment, having already examined how to identify the right process to automate, and what to consider when researching vendor options. Now it’s time to take the next step in the journey.    

Ben Dalton
By Ben Dalton 5 Jul '22
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Automation is a Journey – Step 2: Researching options

Welcome to the latest in our Automation Journey series, where we map out the road to automation nirvana, shine a light on common misconceptions, and spell out what it takes to ensure success. If you’re keen for a refresher, the first two articles in the series can be found here:

  • Part 1 - a high level outline of what the entire process should look like, from start to finish
  • Part 2 - a deep dive...
Ben Dalton
By Ben Dalton 3 Jun '22
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Automation is a Journey – Step 1: Identifying the process to automate

In Part 1 of our Automation Journey series, we spoke about some common misconceptions around automation, and briefly outlined what the process should actually look like. In this article, we’ll explore the journey to automation in more depth, focussing specifically on:

Ben Dalton
By Ben Dalton 12 Apr '22
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Automation is a Journey - Introduction

No matter the industry, it seems every recent report on business trends includes predictions around automation and its ability to transform the workplace.

Ben Dalton
By Ben Dalton 15 Mar '22
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