Let Lucy
Privacy Statement

Let Lucy Pty Ltd ACN 618 556 620 (“Let Lucy”) is committed to protecting your privacy and personal information when you deal with us.

Let Lucy’s privacy policies support and comply with the Commonwealth legislation that deals with how businesses may collect, hold and use personal information about individuals. That legislation is the Privacy Act 1988 (the “Act”) and the Australian Privacy Principles introduced by that Act.  Let Lucy, as required by the Act (particularly Part IIIA) and the associated Australian Privacy Principles, has two privacy policies.  The first is Let Lucy’s Australian Privacy Principles Privacy Policy (“APP Privacy Policy”) which is Let Lucy’s general privacy policy in respect of Let Lucy’s general day to day involvement with the public and Let Lucy’s customers and which is not related to Let Lucy’s activities as a credit provider to commercial customers.  Let Lucy also has a Credit Reporting Privacy Policy.  Insofar as Let Lucy is a credit provider, it is also required to have a Credit Reporting Privacy Policy under Part IIIA of the Privacy Act. 

Both the APP Privacy Policy and Credit Reporting Privacy Policy can be viewed by clicking on the links at the bottom of this statement.

Let Lucy:

• will only collect personal information from you with your prior knowledge and consent. You can access our website and browse the site without disclosing personal information. For access to some features of our website you are required to submit personally identifiable information. This may include, but is not limited to, a unique username and password, or provision of sensitive information in the recovery of your lost password.
• will collect from each visitor to the website the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the sites, page access times and referring website address. This collection of information is used internally only for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at the sites.
• will only use personal information provided by you for the purposes for which it was collected and Let Lucy will not disclose your personal information to a third party, except when it is required to facilitate a service you have requested or as required by law.
• has implemented security technology, rules, measures and policies to protect the personal information under our control against: unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.
• will remove personal information from our systems where it is no longer required (except where archiving is required).

If you wish to view the personal information you have provided and/or which Let Lucy holds about you, or you wish to comment on or obtain further information about our privacy policies, please contact our Privacy Officer by:

• Calling +61 7 3153 5829
• Emailing support@letlucy.com
• Visiting www.letlucy.com
• Writing to us at PO Box 885, Coorparoo, QLD, 4151.

 

Making a complaint

If you have a concern about your privacy, you have a right to make a complaint.

Let Lucy’s Complaint Handling Policy can be found by following the link below.

Credit Card Information

Let Lucy does not store or transmit your credit card information using our own servers. Credit card details entered on our website are transmitted directly from your browser to our secure payment provider.

Changes to the Privacy Policy

We may change the way personal information is handled from time to time for any reason. If we do so, the Privacy Policy will be updated accordingly.

APP PRIVACY POLICY

CREDIT REPORTING PRIVACY POLICY